Our Policies &Philosophy

Clear expectations create a better experience for everyone.

Our policies are designed to protect your appointment time, the health of your hair and the experience of every BHC client. Please familiarise yourself with them before booking.

  • Every appointment is approached with the health and integrity of your hair first. If a requested service is not suitable for your hair, we will recommended a safer alternative.

    Healthy hair is a partnership built through professional care, consistency and realistic expectations.

  • A 50% non-refundable booking fee is required to secure your appointment and is deducted from your final service balance.

    Appointments are not confirmed until the booking fee has been received.

    With more than 72hours’ notice, your booking fee may be transferred to one new appointment once. Further changes require a new booking fee.

    Booking fees can’t be transferred between different services.

    I BHC cancels your appointment and an alternative can’t be arranged, your booking fee will be refunded.

  • A valid skin test is required at least 48 hours before colour and any other service requiring patch testing.

    Where a valid test has not been completed in time, the service cannot go ahead and the cancellation policy will apply.

  • Please arrive with your hair detangled and free from heavy product build up, unless your service instructions state otherwise.

    Additional detangling or preparation requiring extra appointment time may incur the relevant surcharge.

    If you require professional detangling, please add this when booking.

  • Please arrive on time for your appointment.

    If you expect to be late, contact us as soon as possible.

    Arrive 15 minutes or more late may need to be shortened, adjusted or cancelled where there is no longer enough time to safely complete the booked service. If the appointment cannot proceed, the booking fee will be forfeited.

  • Changes made with at least 72hours’ notice may be transferred once, subject to availability.

    Changes or cancellations within 72 hours will result in loss of the booking fee.

    No-shows forfeit the booking fee and maybe required to pay up to 100% of the service cost or prepay future appointments before booking again.

  • BHC is built on the belief that healthy hair is the standard and glamour is the signature.

    We ask that you trust the process, communicate openly and allow us to work within what is healthy and achievable for your hair.

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