Refund Policy

Services & Booking Fees

Booking fees are used to secure your appointment time and are subject to the cancellation and rescheduling terms set out in our Booking Policies. Completed hair services are generally non-refundable once the service has been provided. If you have a concern about your service or result, please contact Billionaire Hair Club as soon as possible so we can assess the situation and, where appropriate, offer a suitable resolution. Nothing in this policy affects your statutory consumer rights.

Maintenance Club Memberships

Maintenance Club payments provide access to two Cleanse & Finish appointments during each active membership period. Unused appointments are not refundable and cannot be rolled over, accumulated or transferred into another membership period. Memberships may be cancelled at any time before the next recurring payment. Cancellation prevents future payments but does not normally refund a membership period that has already begun. Where cancellation rights apply to a membership purchased online, Billionaire Hair Club will honour all rights required under UK consumer law.

Gift Cards

Billionaire Hair Club gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Gift cards may be redeemed against eligible BHC services and products, subject to any terms stated at the time of purchase. If the value of your purchase exceeds the gift card balance, the remaining amount must be paid using another accepted payment method. Gift cards cannot normally be replaced if lost, stolen or used without permission unless Billionaire Hair Club is able to verify and recover the remaining balance.

Retail Product Purchases

For products purchased in person at Billionaire Hair Club, we do not normally offer refunds or exchanges simply because you have changed your mind. If a product is faulty, damaged or not as described, please contact us and provide proof of purchase so we can assess the appropriate resolution in line with your statutory rights. For hygiene reasons, opened or used hair and beauty products cannot normally be returned unless they are faulty.

Refund Processing & Your Rights

Where a refund is approved, it will normally be returned to the original payment method. Processing times may vary depending on your bank or payment provider. This Refund Policy does not limit or exclude any rights you may have under UK consumer law. If you have a question or concern relating to a payment, service, membership, gift card or retail product purchase, please contact the BHC Concierge so we have the opportunity to assist.

Last updated: August 2026